As the COVID-19 pandemic affects life around the globe, we at Hoerner Heating & Plumbing wish to assure our residential and business customers that we are one of the Toronto drain companies open during the lockdown. Having everyone home all day while you self-quarantine or work from home puts additional stress on a home’s plumbing system, and that can lead to Toronto drain and plumbing problems. If you need drain services during this time, you can rely on our zero-contact service.
Zero Contact Drain Services
Although Hoerner Heating & Plumbing will be open, fully-staffed and ready to serve the community. We will be limiting personal contact to ensure social distancing.
Our hours of operation have not changed. We have a live person answering the phones 24/7 for your emergency drain services. However, we’re strictly abiding by government health and safety guidelines pertaining to the COVID-19 situation and implementing methods to protect our employees and customers and to minimize the spread of the coronavirus in our communities.
Drain Services - Essential Service Providers
When you call Hoerner Heating & Plumbing for drain services during this time, you can be assured that we have implemented the highest standards of safety, hygiene, and cleanliness before, during and after each service call. This applies to both plumbing teams and water cleanup staff.
Our technicians have been instructed to increase our existing strict disinfecting measures to ensure maximum effectiveness. This includes:
Using personal protective equipment (PPE)
Maintaining effective social distancing at all times
Eliminating handshakes and other forms of physical contact
Washing hands according to the CDC guidelines at every opportunity
Using hand sanitizer between washes
Disinfecting any touchpoints on vehicles, equipment, and workspaces
Our customer service department continues to be staffed to enable us to schedule your service calls and answer your questions. In addition:
Any employee who does not feel well or who is experiencing potential symptoms of the virus will not come into the office and seek immediate professional medical attention.
Customer representatives will ask you to disclose if anyone in your home is symptomatic.
We will honour your special requests pertaining to maintaining a safe distance from service technicians.
As always, you can expect Hoerner Heating & Plumbing to be one of the drain companies open and fully functional during the COVID-19 pandemic, delivering our highest levels of dependability and professionalism. Call us today to schedule a call out.
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